Version 21 September 2026
1. Applicability
These terms and conditions apply to every offer, engagement and agreement between Klaren Subsidieadvies B.V. (“KSA”) and a business client. Deviations apply only where agreed in writing. The client's own terms and conditions are expressly rejected.
2. Offer and formation of the agreement
An offer or initial project assessment is without obligation unless expressly stated otherwise in writing. An engagement comes into effect once the client accepts the quotation or engagement confirmation in writing, or once KSA begins the work with the client's consent. The agreed engagement determines the scope, planning and fee.
3. Performance and obligation of effort
KSA performs the engagement with due care and in accordance with professional judgement. Advice, application support and assistance are obligations of effort, not guarantees of outcome. Decisions on WBSO, Innovatiebox, corrections, tax treatment and other schemes are made by RVO, the Belastingdienst or another competent authority. KSA therefore does not guarantee approval, a tax benefit or any particular outcome.
Deadlines and schedules are indicative unless expressly agreed in writing as strict deadlines. KSA may arrange for carefully selected third parties to support the work, while KSA remains the client's point of contact.
4. Client obligations
- provide complete, correct and up-to-date information and documents in good time;
- substantively review the technical and administrative assumptions;
- arrange required access, authorisations and decisions in good time;
- inform KSA immediately of changes relevant to the application, administration or assessment;
- comply with statutory record-keeping and retention obligations; support by KSA does not transfer this responsibility from the client.
KSA may suspend performance if necessary information, cooperation or payment is not provided. Consequences of incorrect, incomplete or late information are for the client's account.
5. Fees, invoicing and payment
The fee consists of the fixed component, result-dependent component or combination of both described in the quotation or engagement confirmation. Amounts exclude VAT and any external costs agreed in advance. The point at which a result-dependent component becomes payable is stated in the individual quotation or engagement confirmation.
Invoices must be paid within the term stated on the invoice. In the event of late payment, KSA may, after a reasonable reminder, suspend work and charge statutory commercial interest and reasonable collection costs.
6. Changes, cancellation and termination
Additional or amended work will only be carried out after agreement on the consequences for planning and fees. Either party may terminate an engagement in writing. In that event, the client pays for work already performed, commitments entered into and the part of the fee due under the engagement confirmation. Provisions that by their nature continue to apply, including confidentiality, payment and liability, remain in force.
7. Confidentiality and personal data
The parties keep confidential business, technical and financial information secret and use it only for the engagement, unless disclosure is required by law or necessary for performance involving an engaged third party. Personal data is processed in accordance with the privacy statement.
8. Intellectual property and use
Models, formats, methods, texts and other materials of KSA remain the property of KSA or its licensors unless otherwise agreed in writing. After full payment, the client may internally use documents specifically produced for it for the agreed purpose. Disclosure to involved advisers and competent authorities is permitted insofar as necessary for the engagement.
9. Liability
To the extent permitted by law, KSA is only liable for direct loss that is the direct result of a demonstrable attributable failure. Total liability is limited to the fee paid for the relevant engagement, unless the professional indemnity insurance pays a higher amount in the specific case; in that event, the amount paid under the insurance plus the applicable excess is the limit.
KSA is not liable for indirect loss, consequential loss, lost savings, loss of profit, business interruption or loss resulting from decisions by RVO, the Belastingdienst or other authorities. These limitations do not apply in cases of intent or deliberate recklessness by KSA's management, or insofar as exclusion is not permitted by law.
10. Force majeure
In the event of force majeure, obligations are suspended for as long as performance is reasonably impossible. Force majeure includes serious failures of government systems, hosting or communication services, cyber incidents, illness, government measures and other circumstances beyond the reasonable control of the party concerned. The parties will consult on a workable continuation or termination.
11. Complaints
Report a complaint as soon as possible and with sufficient detail to info@klarensubsidieadvies.nl, so that KSA can investigate and, where possible, remedy it. A complaint does not automatically suspend the payment obligation.
12. Governing law and disputes
Dutch law applies to the agreement. The parties will first attempt to resolve a dispute through consultation. If that does not succeed, the dispute will be submitted to the Dutch court with jurisdiction under applicable law.
13. Final provisions
If a provision is found to be invalid or unenforceable, the remaining provisions remain in force. The parties will replace the relevant provision with a valid provision that approximates its purpose and effect as closely as possible. The version made available when the engagement is entered into applies to that engagement unless otherwise agreed in writing.